《unit4operatorservice》-课件设计（公开）.pptVIP

Unit 4Operator Service Contents: I. Task presenting II. Situational Cases III. Oral Practice IV. Notes V. Assignment I. Task presenting Students are required to know how to transfer telephone calls for a customer. Types of telephone calls:____________ calls____________ calls____________ calls____________ calls Less expensive More expensive Station-to-station Person-to-person IDD phones Collect calls II. Situational Cases: Case 1 Telephone Service Case 2 Asking Telephone Service Case 3 Wake-up Call Service Case 4 Making an International Call III. Oral Practice Key words, phrases and functional sentences: a person-to-person call, station call (station-to-station call), collect call (reverse charge call), credit card call, International Call Service Station, overseas operator, Go ahead, please. Could you tell me the party’s full name and the telephone number, please? Could you hang up, please? I’ll connect you with… May I speak to …? Speaking. This is …. IV. Notes: 1. a person-to-person call 叫人电话 这是指定对方姓名的国际电话， 由于需加算叫人费用， 所以比叫号电话贵。但是，在被指定的人接听之前并不计费，而且如果被指定的人不在时，只收手续费。 2. station call (station-to-station call) 叫号电话 打电话的人同意跟任何接电话的人讲话，只要电话一接通，无论打电话者期待的受话人是否在场，均计算长途电话费，但收费较叫人电话便宜。 3. collect call (reverse charge call) 接话人付费电话 该方式需由接线员问明对方是否愿意付费，才予接通，费用与叫人电话相同。出差时打电话回单位，或想节省费用时可打接话人付费电话。 4. credit card call 信用卡记帐电话 先向电信局申请为期半年或一年的信用卡，打国际电话时使用，通话费用由信用卡契约所指定的公司或个人支付。但一些国家不办理此项业务。 5. International Call Service Station 国际长途台 6. overseas operator 国际服务台 7. Go ahead, please. 请讲. 国际台接线员接通受话方的电话后，旅馆接线员通知客人国际电话已接通，可以开始通话。 V. Assignment Students are required to do the exercises in the textbooks after class. 谢谢！