全面质量随管理1.pptxVIP

Total Quality Management Contents Contents Fundamentals of Quality Approaches Conclusion Analysis of Quality Introduction This PPT provides with an overview on various aspects of Total Quality Management (TQM) Iroduction Feigenbaum and Ishikawa are perhaps the greatest contributors to the development of the term TQM. However, the prominent quality gurus such as Deming, Juran and Crosby were those who have shaped the dimensions, practices and mechanisms which underpin the concept although none of them actually uses the term .(Dale et.al,1994) 费根鲍姆 石川馨 戴明 朱兰 克罗斯比 underpin 巩固，支持 Itroduction In today’s globalize economy, competition is becoming ever more intense. Many companies are trying very hard not only to satisfy their customer’s needs but where possible exceed them. This can only be achieved through cost reduction, improvement in product performance, increased customer satisfaction and a constant effort toward world class organizations. In order to survive and grow in the future, it is essential that they deliver high quality goods and services. Those that can deliver quality are the ones that will prosper in the next century. Definition of Quality quality is the totality of features and characteristics of a product or service that bear on its ability to satisfy implied or stated needs Although there are many ways to define quality, there is a worldwide acceptable definition stated in ANSI/ASQ Standard A-3 1987, where: Quite a number of defintions can be found the extent literature. It is not an easy task definiting the term. Historical Perspective of TQM Quality Inspection Quality Control Quality Assurance Total Quality Management The historical evolution of TQM has taken place in 4 stages, namely: Sub title TQM Historical Perspective of TQM Following World War Ⅱ, the quality of products produced in the United States declined as manufacturers tried to keep up with the demand for non-military goods that had not been produced during the