组织行为学，麦克沙恩IMChap011.pdfVIP

Chapter 11: Conflict and Negotiation in the Workplace Instructor’s Manual to Accompany Organizational Behavior 7/e by Steven L. McShane and Mary Ann Von Glinow Chapter 11: Conflict and Negotiation in the Workplace Prepared by: Steven L. McShane, The University of Western Australia 1 © 2015 by McGraw-Hill Education.  This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner.   This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. Chapter 11: Conflict and Negotiation in the Workplace Conflict and Negotiation 11 in the Workplace LEARNING OBJECTIVES After reading this chapter, students should be able to: 1. Define conflict and debate its positive and negative consequences in the workplace. 2. Distinguish task from relationship conflict and describe three strategies to minimize relationship conflict during task conflict episodes. 3. Diagram the conflict process model and describe six structural sources of conflict in organizations. 4. Outline the five conflict handling styles and discuss the circumstances in which each would be most appropriate. 5. Apply the six structural approaches to conflict management and describe the three types of third-party dispute resolution. 6. Describe the bargaining zone model and outline strategies skilled negotiators use to claim