公司基础英语培训7 酒店服务Hotel service.pptVIP

口语培训（七）Hotel Service 蔡晓玲 content 前台 front office / front desk reception desk 接待员 receptionist 大堂 lobby 服务员 attendant 旅客登记簿 hotel register 登记表 registration form 行李 luggage bellman 1、订房9大要素 客人姓名 Guest Name 团队名称 Name Of Group 编号 Code 代订人姓名 Contact Name 联系电话 Telephone Number 单位地址 Company Name 所需客房类型 Room Type 所需客房数量 Number of Rooms 来客人数 Number of Guests 国籍 Nationality 抵/离店日期 Date of Arrival/Departure 抵/离店时间 Time of Arrival/Departure 入住天数 Length of Staying 折扣优惠 Discount 订房入住当天的保留时间 Cut-off Time 对宾客预定变更、取消变更的协议 Agreements on Reservations / Agreements and Cancellations Welcoming Welcome to our hotel. This way, please. After you, please. -Thank you. -It’s my pleasure/honor. The reception is straight ahead. 1、您好, ××酒店，可以为您效劳吗？ Good Morning, … Hotel, Can I help you? 2、我想订个房间。 I would like to reserve a room. 3、房价是多少钱？ How much is the room? / What’s the room rate? 4、您想订在哪一天？ For which date? 5、您喜欢哪一种房间呢？ Which kind of room would you perfer/like? 6、请问您住多久/住几晚？ How many days/ nights,please? 7、请问有多少人？ How many people / guests, please? 2、招呼和带领客人 Welcome to Swan Lake Hot Spring Hotel! 欢迎您来天鹅湖温泉宾馆！ Follow me, please. 请跟我来！ Please watch your steps. 请您小心走好！ Please take the lift on your right. 请您搭乘右边的电梯。 Facilities in guest rooms air conditioner 空调 (electric)?iron?(电)熨斗 socket plug seat?插座 charger 充电器 switch 开关 power电源开关 switch on switch off power on power off 接通电源 关闭/切断电源 打开电源；开机 关闭电源；关机 armchair?扶手椅??????? wardrobe 衣柜 built-in?wardrobe,? closet?壁橱 clothes-hanger?衣架 desk?lamp台灯 floor?lamp?落地灯 I’d like to take a bath with ____. bathroom?浴室 bath?towel?浴巾? bath?tub?浴盆 bathrobe?浴衣 shampoo 香波/洗发露 body wash shower gel 沐浴露 toothbrush 牙刷 toothpaste 牙膏 3、介绍酒店和客房内的