组织行为学，麦克沙恩IMChap004.pdfVIP

Chapter 4: Workplace Emotions, Attitudes, and Stress Instructor’s Manual to Accompany Organizational Behavior 7/e by Steven L. McShane and Mary Ann Von Glinow Chapter 4: Workplace Emotions, Attitudes, and Stress Prepared by: Steven L. McShane, The University of Western Australia 1 © 2015 by McGraw-Hill Education.  This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner.   This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. Chapter 4: Workplace Emotions, Attitudes, and Stress Workplace Emotions, 4 Attitudes, and Stress LEARNING OBJECTIVES After reading this chapter, students should be able to: 1. Explain how emotions and cognition (logical thinking) influence attitudes and behavior. 2. Discuss the dynamics of emotional labor and the role of emotional intelligence in the workplace. 3. Summarize the consequences of job dissatisfaction as well as strategies to increase organizational (affective) commitment. 4. Describe the stress experience and review three major stressors. 5. Identify five ways to manage workplace stress. CHAPTER GLOSSARY affective organizational commitment -- the employee’s emotions -- physiological, behavioral, and psychological emotional attachment to, identification with, and episodes experienced toward an object, person, or event involvement in a particular organization.