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For the exclusive use of X. XIAO
Harvard Business School 9-400-041
Rev. February 15, 2000
What It Really Means to Manage: Exercising Power
and Influence
For star performers who have been rewarded for their individual contributions and have
come to expect wide latitude in how they work, becoming a manager can be a mixed blessing.
Growing into that role can be at once a difficult, exhilarating, and unsettling process. Some career
transitions involve changes akin to the minor adjustments a pilot makes to a flight plan to keep the
plane on course; others require charting an entirely new destination. The transition from performer to
manager is such a change. It is a turning point in one’s career.
Many new managers have to unlearn the deeply held attitudes and habits they have
developed when they were responsible only for their own performance. Instead, they must see
themselves as responsible for setting and implementing an agenda for a whole group. To set the
agenda for a group and to motivate and inspire others to accomplish that agenda is much more
complicated than most people anticipate, particularly in flat, fast-moving organizations.
As one new manager remarked, seeing himself as a network builder and a leader was a
fundamentally different way of looking at who he was and what he was supposed to do. It meant
learning to frame problems in ways that were much broader,
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