电信宽带业务一站式客户服务系统的设计与实现-软件工程专业论文.pdf.docxVIP

涉及国家安全平稳运行的军队、行政、金融等部门，以及为集团 涉及国家安全平稳运行的军队、行政、金融等部门，以及为集团 贡献丰厚利润的大型企业及个人用户，作为中国网通集团最重要和最 核心的客户，同时也是竞争对手最看重的客户，关系着中国网通集团 今后的生存与发展。因此，中国网通集团迫切的需要一个现代化的、 自动化的管理系统，来为这些客户提供更加方便快捷的产品和服务。 本论文所论述的这个课题正是基于这样的背景下，为了向中国网通集 团提供一套能够满足市场需要的一站式客户服务系统而展开的研究。 网通一站式客户服务系统主要基于开源的J2EE技术构建。使用 了经过市场检验的一些成熟的新技术，如Spring框架、Struts框架、 Hibernate中间件、Ajax技术等，也根据项目的需要使用了一些专注 于特定领域的技术，如jBPM工作流引擎等。在项目的开发过程中， 本人主要参与了客户资料管理、客户账户管理、电路状态管理，退租 业务流程等模块的开发工作。‘ 关键词： 宽带业务 一站式客户服务 J2EE架构 开源 Design Design And Implement Of One Stop Broadband Customer Service System Informationization is now a popular word．It’S no doubt that it is greatly prompting social development．As a general cell of modern society, information spreads into every tiny place，and deeply impacts every enterprise，every organization and everybody．For every country which is under the progress of modernization,it is no doubt that basic telecommunication service has become a key factor for the entire country and its entire people．Among all of the technologies used in current society,broadband is used most widely for most enterprises， organizations and people to get and exchange information,SO that the number of broadband USeI『s has become a key property to judge of the informationization level of a country or all area．With the support and promotion of the government，our country’S telecommunication industry has developed greatly since the reform and opening．At the end of 2007， the users of broadband in our country has reached 66．464 million along 丽th 丽th 15．611 million nOW USerS in the year． As one of the two main basic telecommunication sa啊Ce providers， China NetCom(CNC)offers great contribution to our country’S information industry,especially the rapid development of broadband．As the result of the rapid development of information industry,the more and more opened market after entering to WTO，and the rapid development of CNC’S oversea business，the USerS ale increasing rapidly,the locating range of users is more and more wider,the competition of