07-toc搬约束理论瓶颈管理八讲管理人员－尊重.docVIP

PAGE 88 PAGE 88 GOLDRATT SATELLITE PROGRAM 高瑞特卫星节目 SESSION 7 第七讲 MANAGING PEOPLE – RESPECT 管理人员—尊重 Good day! Good to see you again. 大家好！很高兴又见面了。 Managing people. 管理人员。 This is probably the most difficult thing to master. 这可能是最不容易精通的一个主题。 I don’t think that I am saying anything new to you about it. 我认为自己无法为你提供新的见解。 Lately there are some good work that is published, the best that I know of, is ‘the Seven Habits’- excellent book with excellent ideas. 最近市面上有一些很不错的书，我觉得最好的一本是《与成功有约》，这本书里面提到的观念非常好。 And still something is missing. 但是仍然遗漏了某样东西。 If I am to summarise whatever everybody knows about managing people, I would summarise it all in one word. 如果要我对每个人所熟知的管理人员内容做摘要，我会把它浓缩为一个词。 It all boils down to respect. 那就是尊重。 All ‘the Seven Habits’, everything boils down to one word –respect. 整本《与成功有约》的内容可以浓缩为一个词—尊重。 You have to give respect and you have to gain respect. 你必须给予尊重，也必须得到尊重。 Well, so far everybody is saying it, everybody agrees, how do you do it? 嗯，到目前为止，每个人都这么说，每个人都同意，但是你要怎么做呢？ Is it easy? 很容易吗？ We have to be polite, we have to consider other people, we have to listen to them even though they are talking not to the point. 即使其它人的谈话内容没有切中要点，我们仍然要有礼貌，把他们的想法列入考虑，聆听他们的意见。 And if I continue on, it means we have to be angels. 如果我再继续说下去，就代表我们必须是天使才做得到。 Wait a minute, something is missing here. 等一下，这里遗漏了某样东西。 What is really the problem? 真正的问题是什么？ If it all boils down to respect why is it so difficult to give and get respect. 如果整个人员管理浓缩为尊重这个词，为什么很难给予尊重和得到尊重呢？ What are the conflicts that block us from doing it in spite of all our good intentions? 纵使我们的出发点很好，究竟是什么冲突让我们无法达成呢？ Lets start to look on it and then you will see what is the Theory of Constraint way, the TOC way to manage people. 让我们开始看一下，然后你就会发现限制理论中人员管理的方法是什么。 Even though it looks like that it is quite impossible to take rigid cause and effect logic and imply it on subject which is totally based on people’s emotions. 虽然以严谨的因果关系来作分析，然后将结果应用在完全以人的情绪为基础的主题上，看起来不太可能。 Nevertheless