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SAP AG 2002, How-to-order, * SAP Best PracticesPrepackaged Industry Cross-industry Know-How  Online Ordering for Customers and Partners SAP Best Practices - Online Ordering SAP customers, partners and employees are authorized to order SAP Best Practices. This presentation describes the ordering process for SAP customers and partners. The ordering process for SAP employees is described in the presentation Online Ordering for SAP Employees. SAP customers and partners can choose between two ordering options on the SAP Service Marketplace (): Ordering the documentation CD/DVD via the Kno