供电企业客户知识管理系统研究与应用物流管理专业论文.docxVIP

武汉理工大学硕士学位论文气 武汉理工大学硕士学位论文 气 Abstract 》 Since the 21 st century,the world economic and development of human social has already begun the process of knowledge，management is also into a new stage of knowledge management．Knowledge has become the worlds most important resource，as a result，Knowledge Management has become the most important management． With the rapid development of information and l【Ilowledge，all walks of life Y薹 have begun to focus on l(Ilowledge resources，SO do power supply enterprises．The value chain betweens Power industry and external trade will be more closely integrated which ale great challenges for kIlo、Ⅳledge update，experience summary, external communication of customer．To meet the challenge，flU the lack of business intelligence，enterprise portal and coordination office，reduce business risk，Power enterprises will carry out Customer Knowledge Management(CKM)project to enhance customer management． In the dissertation the theory of customer knowledge management Was described，researches on the key problems of power supply enterprise CKM Was did， the customers was classified by ABC classification,credit evaluation on major customers of electricity Was made by AHP and Fuzzy Comprehensive Evaluation, risk management WaS developed for the major customers．Combining wiⅡI fj XiangFan Power Company,the design of power supply enterprise CKM system Was V discussed in detail，the system requirement Was analyzed through on-the—spot investigation，then the target design，functional design，conceptual model design and logic design of the system Was made，finally,we achieved system development work by using C群development language，B／S structure mode operation on ASENET platform and database SQL SERVER 2005． By increasing the level of customer knowledge management，power supply enterprise could confirm the important thoughts that enterprises should see knowledge capital as the core factor and it will enhance customer satisfaction and customer loyalty,form the core cap