更好的生意，更聪明的旅行：旅游管理业3.0的未来展望（英文版）.pdf

Better Business, Smarter Travel Perspectives on the future of Managed Travel 3.0 A01 A01 Better Business, Smarter Travel • Perspectives on the future of Managed Travel 3.0 Foreword More connected, more The pace of change is swift. New entrants continue to disrupt the travel ecosystem. integrated, more options for Many companies operating in the sector have those who travel for business demonstrated agility in responding, at speed. The prize is to add value in a way that delights When looking for a synonym for traveller, a and serves today’s travellers in the virtual, range of options emerges: from globetrotter digital and mobile marketplace. and jetsetter to excursionist. There is value in each term. Travel is about many different The challenge for all of us is to understand, and things: the journey, the experience, the act upon, the changes which are shaping our destination, the purpose. market. At the same time, we need to identify the opportunities that exist for corporations and But what is common is that today’s travellers Travel Management Companies (TMCs) in this want to be in control of their travel experience - changing environment. whether travelling for leisure or business. They want choice and they expect services to At Amadeus, we are committed to working be tailored to their needs. together to make the most of the opportunities present. This paper is a collection of In 2015, we published a paper o