课件一：体育场观众服务的核心期望.pptVIP

* SAY: Guests Need to Feel that You are Happy to See Them and that Their Business is Important to You. Your Greeting and Attentiveness to their Concerns are Vital. EXAMPLE: When you walk into a store, if you are not greeted within 30 seconds of you walking in, you are not so willing to spend your money in that store. It shows that they are not interested in your dollars or it can also be perceived that you have no dollars to spend so ‘why bother’. We want each and every single one of our guests to know that we are glad they attended our event. * SAY: Ego and Self Esteem are Powerful Human