东莞华翔酒店餐饮英语培训手册-GROUNDENG.docVIP

GROUNDWORK ? English ? PROGRAMME HAINAN MANDARIN ? CONTENTS TRAINER’S NOTES LESSON 1. Greetings Partings LESSON 2. Courteous Expressions LESSON 3. Numbers LESSON 4. What’s the Time ? LESSON 5. What’s the Date ? LESSON 6. Where are you from ? LESSON 7. Requests LESSON 8. Handling Complaints LESSON 9. Directions LESSON10. Know Your Hotel TRAINER’S NOTES INTRODUCTION GROUNDWORK English is the first stage of the Job-Specific English language program. It deals with simple every day concepts relevant to all functions within the hotel, e.g. time, dates, greetings, giving directions etc. Becau