基于平衡计分卡的信息系统评价指标设计及应用-工商管理专业论文.docxVIP

中文摘要 伴随着信息技术的不断发展，如何提高信息系统的应用水平已经是当今企业 必须考虑的最主要问题之一，好的信息系统对企业的生存和发展起着重要的作 用。如何更好应用信息系统，以提高企业的市场竞争力；如何确实利用信息系统 提高生产力水平，提升公司的投资回报率，这些问题越来越得到商界和学术界的 普遍关注。 信息系统施工时间长，投资大，需要公司大多数部门的参与。因此，企业高 级管理者、供应商、客户甚至政府和其他利益相关者都迫切需要对于信息系统及 时和客观的评价。传统的信息系统绩效评价体系有其自身的局限性，无法站在全 局的角度和战略高度评价信息系统给公司带来的综合效益。鉴于此，本文将重点 研究和讨论如何全面的评价企业信息系统。 首先，全面引入平衡计分卡的概念，深入分析其理论和框架模型，并基于平 衡计分卡建立信息系统绩效评价体系。在此基础上，本文介绍了平衡计分卡在 IT 领域的实际应用，说明了 IT 计分卡在企业信息化管理实践中的可用性和适用性。 其次，深入研究平衡计分卡的基本原则和适用于企业信息系统的性能评估的 可能性，并最终构建一个以 IT 计分卡为基础的企业信息系统性能评价指标体系。 最后，本文将建立的指标体系和评价模型，应用于某大型企业，多角度多层 次的对该企业信息系统具体情况进行评估并提出了相应的改进意见。 关键词：信息系统；平衡计分卡；IT 计分卡 ABSTRACT With the development of information technology, how to better apply information systems is the problem that enterprises must consider. A good information system plays an important role on enterprises survival and development. The following problems are becoming increasingly widespread concerned in the business community and academia. That is whether investment in information systems can strengthen the market competitiveness of enterprises, whether it can really enhance the level of productivity, whether it can bring corresponding investment returns to enterprise. The construction of information systems，which involves in many enterprise departments and needs correspondingly large investment，needs a relatively long period. Therefore, enterprises managers, suppliers, customers and even government and other stakeholders all have an urgent need of timely and objective information systems evaluation. All kinds of traditional information systems performance evaluation systems have their own limitations. We will not be able to examine the comprehensive benefits to enterprises of information systems from a global perspective and strategic height. For this reason, this article will focus on study and discuss how to evaluate enterprise information systems in a integrated and comprehensive way Firstly, the thesis introduces the concept of the Balanced Scorecard comprehensively, analyzing its th