实用工具 客户满意度调查模板.docVIP

实用工具 客户满意度调查模板 HYPERLINK javascript:; 大 HYPERLINK javascript:; 中 HYPERLINK javascript:; 小 Template: Customer Satisfaction Survey Thank you for taking the time to provide feedback regarding the services provided by the IT department. There are three areas that you may evaluate: Customer Service Orientation Results Orientation Expertise of Staff The quality ratings to be used are: Poor: Service was significantly below expectations Fair: Service was below expectations Good: Service met expectations Very Good: Service exceeded expectations Excellent: Service significantly exceeded expectations If you enter a Fair or Poor rating, we ask that you provide additional comments. 1. Customer Service Orientation The table shows the qualities and skills descriptions that should be used when making evaluations: Area Qualities and Skills Evaluated Customer Service Orientation Courteous, congenial, responds in a timely manner, gets along with customers, cost-efficient, professional, enthusiastic Results Orientation Maintains focus, persistent, strong commitment, organized, ‘can-do’ attitude, takes initiative, takes pride in work, achieves goals, takes responsibility, dependable Expertise of Staff Technical knowledge, effective oral and written skills, good listener, perceptive, objective, through, analytical, decisive, insightful, intuitive Please complete the following table by rating (poor/fair/good/very good/ excellent) each of the services against the three attributes. Service Customer Service Orientation Results Orientation Expertise of Staff Business Apps:- Financial Application- H/R Application- Email- Web Apps Desktop Support:- PC Hardware / Software- UNIX- X-terminals Network Support:- Local Network- Remote Network- Phones/Voice mail- Web Access Technical Support:- Mainframe- UNIX- NT Servers- Web Servers 2. General Comments Please make general comments in the following areas: Customer Service Orientation: Results Orientation: Expertise of