第3节 全球质量标准(9节).pptVIP

马尔科姆·鲍德里奇国家质量奖Malcolm Baldrige National Award, MBNQA Malcolm Baldrige美国经贸部长（United States Secretary of Commerce ）(1981-1987 里根） 美国总统奖， 总统颁发 目的： 促进质量领悟 认可美国公司的质量成就 公开成功的质量战略 管理组织 The Foundation for the Malcolm Baldrige National Quality Award 项目：Baldrige Performance Excellence Program, The National Institute of Standards and Technology (NIST)－an agency of the U.S. Department of Commerce The American Society for Quality (ASQ) The Board of Overseers Members of the Board of Examiners —consisting of leading experts from U.S. businesses and education, health care, and nonprofit organizations—vo