管理信息系统 2.pptVIP

Management Information Systems （一） 信息的基本概念(Conception) 1、定义(Definition) 2、信息的特征(Character) 3、信息的分类(classify) （一） 信息的基本概念(Conception) （二） 信息的度量(measure) 1、如何度量 （一） 信息的基本概念(Conception) （二） 信息的度量 （一） 信息的基本概念(Conception) （二） 信息的度量 （三） 管理信息(MI) （一） 信息的基本概念(Conception) （二） 信息的度量 （三） 管理信息(MI) （一） 信息的基本概念(Conception) （二） 信息的度量 （三） 管理信息(MI) part 2 IS and Decision Making Information Systems and Business Functional Areas of Business Sales and Marketing Manufacturing / Service Finance / Accounting Human Resource Cross Functional Information Systems andBusiness From a business perspective, an information system is an organizational and management solution, based on information technology, to a challenge posed by the environment. ORGANIZATIONS PEOPLE: Managers, knowledge workers, data workers, production or service workers STRUCTURE: Organization chart, groups of specialists, products ORGANIZATIONS OPERATING PROCEDURES: Standard Operating Procedures (SOP), rules for action POLITICS: Power to persuade, get things done CULTURE: Customs of behavior MANAGEMENT Managers set the organizational strategy for responding; and they allocate the human and financial resources to achieve the strategy and coordinate the work. Throughout, they must exercise responsible leadership. Levels of management: Senior managers Middle managers Operational managers Managerial Levels Senior managers: long-range strategic decisions about products and services Middle managers: Carry out the programs and plans of senior management Operational managers: monitor the firm’s daily activities IS and Decision Making Discussion:the challenges of MIS1、企业做什么 企业为客户服务 牢记客户第一 2、客户的价值因素是提供完美的服务 When ----顾客需要的时间（time) Where ---顾客需要的地点（location) How---顾客希望的方式(form) Guaranteed---对顾客的承诺(perfect delivery) 3、信息技术的作用 信息技术（IT）是一组有力的工具，他能帮助我们把正确的信息按恰当的时间提供给需要的人。 ASSIGNMENT Chapter1 Summary of MIS Chapter1