吉化电信客户服务中心系统开发与-计算机科学与技术专业论文.docxVIP

AbstractWith Abstract With the development and deepening of economy reform，the market of telecommunication faces unprecedented and keen competition．Traditional operation and managing mode have not adapted the requirement of market and clients．The telegraphic corporation should change managing tune，build up the idea that puts clients into center．It deeply needs wide use ofcomputer technology on the customer service According to user’s requirements，which meets folly,perfect，high performance and lower price and the consideration ofextendable ability for the future，the customer service center system of JiHua telecommunication used Client／Proxy／Server computing mode according to user’s requirements．Client terminal and Proxy program was used C++Builder developing software Server terminal was used SQL Server database management system and proxy program by Windows NT operation system The system has achieved favorable effect in test run．Firstly,the system accomplished a leap from conventional handwork transmitting data to computer network transmitting information．Secondly,it accomplished data shared and raised service quality and work efficiency This paper elaborates the development strategy of the customer service center system ofJiHua telecommunication based Oil the Client／Proxy／Server computing model，and discuss the analysis，design and implementation of its subsystem in detail．In the end，the author prospects the future of the system．Now,the system runs well at JiHua telecommunication company during test． Keyword：Client／Proxy／Server,Database，the customer service center system of JiHua telecommunication 吉化电信客户服务中心系统开发与研究第一章前言 吉化电信客户服务中心系统开发与研究 第一章前言 随着经济改革的发展和深化，电信市场面临着前所未有的激烈竞争， 传统的业务和经营方式已经不能适应市场和客户的需要。瞬息万变的市场需 求和客户越来越高的要求使电信业一方面要不断提高通信等硬件技术，一方 面还要快速转变经营思想，树立以客户为中心的观念。因此，高速可靠的运 营效率，给客户提供完美的服务是电信部门追求的目标。随着全球电信业的 不断开放，在新的市场形式下，开拓新产品，提供强有力的服务，积极开拓 客户市场势在必行。吉化通信公司以电话服务为经营业务，为了争取更多用 户，与市话局发生激励竞争。为了提高服务质量，满足用户对电信服务的要 求，迫切需求计算机在客户服务方面的应用。 目前，吉化通信公司信息管理还比较落后，各部门的信息管理自成系 统，或使用人工