基层管理者情绪劳动与工作绩效实证研究-管理学·企业管理专业论文.docxVIP

兰型叁堂堡主兰垡丝塞 茎星笪里耋堡堑蒸垫量王堡丝塑塞适堕窒 Abstract The emotional labor is eme唱ing research of the behavior study,is also important topic in the business community and the human management now．The emotional labor is behavior of affecting individuals physical and moral integrity,and has important effect improving the grade of service of the organization and increasing the achievements．Therefore，How should the organization pay attention tO emotional labor management scientifically to the staff,and how to enhance staffs job performance，provide instructions，and help individuals develop healthily in the organization． This study design an empirical study plan the foundation of summarizing the domestic and foreign emotional labor and job performance research literature，and propose the study supposition，using the empirical study method of questionnaire survey,taking low-managers’as the specific object of study, through the factorial analysis，independent sample T-test，sin#e factor analysis，correlation analysis and regression analysis and on，understanding basic condition of low-managers’emotional labor and the job performance，discussing the relations of emotional labor and job performance． The study basically confirmed the hypothesis，the main conclusions follows：the emotional labor of low—managers’has remarkable difference in the sex，the age，the school record，the job seniority, unit’S nature and on；The job performance of low—managers’has remarkable difference in the school record，the job seniority and the organization nature；The job performance do not have remarkable difference in the and age，but has some difference in this two dimensions；The task performance，the contextual performance and the job performance have negative mutuality with the surface performance， and the surface performance has remarkable negative forecast function to the contextual performance and the job performance；The task performance，contextual performance and the job performance hav