B物流公司的客户服务管理问题与对策研究.docVIP

：京交通大学 硕士学位论文 B物流公司的客户服务管理问题与对策研究 姓名：杨幕 申请学位级别：硕士 专业：工商管理 导教师：张梅青 Abstract Abstract Third Party Logistics (TPL) is a highly opened industry with well competition. Under the condition of fiirious competition, providing consistence and high quality service is the best way which can be satisfied by customers for TPL companies. This thesis aims to offer helpfiil references to perfect the service procedure through the study on customer service of B Company, table the proposal in many aspects, such as adjusting the organization structure, improving customer service quality and building up