浅析接待型饭店人力资源管理 毕业论文.docVIP

PAGE PAGE 1 接待型饭店人力资源管理 摘 要 接待型饭店人力资源是饭店的灵魂，其质量直接决定顾客经历的质量，即而影响饭店效益，所以人力资源在接待型饭店的经营管理过程中占有举足轻重的地位。但是随着市场竞争环境的日趋复杂，不可控因素越来越多，人力资源危机在现代饭店日益突显。如何平稳地度过危机，成为了企业必须要解决的重要问题。本文通过分析接待型饭店业人力资源管理结构分布失衡、观念陈旧和决策层对人力资源开发的重视程度不够的现状，指出了接待型饭店人力资源管理存在的三大主要问题：人力资源管理理念落后，人力资源培训开发不足，人力资源激励机制缺失，并分析产生问题的原因。论文最后基于饭店管理人力资源管理学的相关理论，提出了加强人力资源储备、 激活用人机制、创新管理制度等用于解决饭店人力资源危机问题的对策。首先树立人力资源是第一资源的观念，其次不断完善人力资源开发体系和健全人力资源培训体系，再次深化绩效管理与薪酬体系改革，稳定员工，保持持续发展动力，同时建立协调发展的企业文化，凝聚人心，增强企业实力，只有这样才能有效实施人本管理。 关键词：人力资源，接待型饭店，饭店管理 ABSTRACT Hotel reception-based human resources are the soul of the hotel, directly determine the quality of the quality of customer experience, That is, effectiveness and impact of the hotel, therefore, type of human resources in the reception process of the operation and management of the hotel occupies a pivotal position. However, with the market competition environment, the increasing complexity of, more and more uncontrollable factors, human resources crisis in the modern hotel become increasingly prominent. How to walk through the crisis smoothly, has become an important problem to be solved. In this paper, by analyzing the host-based hotel industry human resources management structure of an imbalance, Obsolete concepts and decision-making on human resources development, not enough importance attached to the status, pointed out that the reception-based human resources management of the hotels three main issues: backwardness concept of human resource management, inadequate training of human resources development, lack of human resources incentive mechanism, and analysis of the cause of this problem. In the end of the paper, based on the theory of hotel management and human resources management, bring out human resources to strengthen reserves, activation mechanism, innovative management system hotel human resources to address the issue of the crisis response. First of all, the human resources to establish the concept of resources is the first, second, continuous improvement of hu