饭店常用英语文档.docVIP

本书以提高酒店服务员工的英语口语水平为目的，分为“客房预订”“登记入住”、“前台服务”、“客房管理”、“处理投诉”、“餐饮部”、“康体娱乐部”、“商场部”、“结账与道别”九个部分，以酒店标准的服务流程为为一体，精心编辑了一个个典型情境中服务人员所需的应急用句。希望本书能够满足相关从业人员提升英语水平的需要。 2008年在一天天走近我们，如何向世界展现“新北京、新奥运”这一主题，成为我们共同努力的目标。在全力打造基础建设的同时，我们的服务行业也要积极营造一个高质量、高标准的“软件服务系统”。.本书以提高酒店服务业员工的英语口语水平为目的，在编写上力求“口语地道，情景细化，即学即用”。全书共分为“客房预订”、“登记入住”、“前台服务”、“客房管理”、“处理投诉”、“餐饮部”、“康体娱乐部”、“商场部”、“结账与道别”九个部分，以酒店标准的服务流程为主体，精心编辑了一个个典型情境中服务人员所需的应急语句。通过系统地归纳、整理使学习者能够迅速把握本行业的常用英语口语，掌握典型情境的应急语句，并能在实..section 101客房预订 making a reservation.1 i need to make a resevation for this weekend.2 do you have any room available for friday.3 i need a room for Thursday .4 i need to see if you have a room available for the night?5 id like to reserve a room in your hotel.6 id like to reserve two rooms for my friends.7 is there a room available tonight?8 do i pay in advance?9 thats fine . ill take it.10 do you have a room?11 i want to stay for 2 days.12 i like to stay here for 3 nights.section 1 - 02 1 can i help you?2 may i help you?3 what can i do for you?4 ROOM RESERVATIONS(客房预订部), May I help you?5 certainly.6 may i have your name?7 may i have your phone number?8 may i have your name and your initials?9 how do you spell it?10 Well be expecting you next Tuesday.12 we are glad to accept your booking.13 thank you for calling us.section1- 03 询问日期及人数1 from which date?2 at what time will you arrive?3 what time will you be arriving?4 from which date and for how many nights?5 are you with a company?6 how long do you intend to stay?7 for how many nights?8 how many guests will there be in your party?9 which date will there be?11 how many people are there in your party?12 one moment please, sir. yes, we can confirm 10 double rooms for 34 days.section1-04询问对房间的选择1 which kind of room would you prefer?2 what kind of room do you want?4 with bath or without?5 would you like a closed circuit(闭路电视) TV in the room?6 im afraid we have no triple rooms, but we c