酒店房务部全套术语(英文-2)文档.docVIP

Rooms Division Operations ? FRONT OFFICE APPLICATIONS MODULES Computer software designed for specific front uses. Typical front office applications include reservations, rooms, amagement, guest account and general management modules. ? FRONT OFFICE AUDIT See Night Audit ? FRONT OFFICE CASH SHE ET A form completed by front office cashiers that lists each receipt or disbursement of cash during a work –shift. It is used to reconcile actual cash on hand with the transactions which occurred during the shift. ? FRONT OFFICE LEDGER See Guest Ledger ? FULL HOUSE A condition in which every room in th