酒店房务部全套术语(英文-2)文档.doc

Rooms Division Operations ? FRONT OFFICE APPLICATIONS MODULES Computer software designed for specific front uses. Typical front office applications include reservations, rooms, amagement, guest account and general management modules. ? FRONT OFFICE AUDIT See Night Audit ? FRONT OFFICE CASH SHE ET A form completed by front office cashiers that lists each receipt or disbursement of cash during a work –shift. It is used to reconcile actual cash on hand with the transactions which occurred during the shift. ? FRONT OFFICE LEDGER See Guest Ledger ? FULL HOUSE A condition in which every room in the hotel has been booked. ? FULLY AUTOMATED A computer –based system, of front office record –keeping that eliminates the eliminates the need for many hand written and machine –produced forms common in non –and semi –auto –mated systems. ? GENERAL MANAGEMENT SOFTWARE A front office computer application, usually a report –generating package that depends on data collected though reservation, rooms management, and guest accounting modules. ? GOAL A definition of the purpose of a department of division that directs the actions of employees and the functions of the department or division toward the hotel’s mission ? GOVERNMENT RATE A special room rate available at some hotels for government employees. ? GROUP BOOKING PACE The rate at which group business is being booked. ? GROUP RATE A special room rate for a number of affiliated guests. ? GUARANTEED RESERVATION A reservation that assures the guest that a room will be held until check –out time of the day following the day of arrival. The guest guarantees payment for the room, even Page 11 of 32 Room Division Operations ? If it is not used, unless the reservation is properly canceled. Types of guaranteed reservations include pre – payment, credit card, advance deposit, travel agent, and corporate. ? GUEST ACCOU