劳动出版社电子课件-《汽车专业英语（第二版）》B24-1273Unit 19.pptVIP

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2019-05-07 发布于广东
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劳动出版社电子课件-《汽车专业英语（第二版）》B24-1273Unit 19.ppt

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Part1 Text Part1 Text Part1 Text Part1 Text Part 2 dialogue: A Return Visit by Telephone Jack: Excuse me. May I speak to Tom? Tom: This is Tom speaking. Who is speaking? Jack: This is Jack, after-sales receptionist in BMW 4S shop. Tom: Hello. Jack. Jack: I’m calling to pay a return visit for our service. May I take you a few minutes? Tom: Of course. Jack: How does your car work? Tom: It works very well now. Jack: How do you think about our maintenance last time? Tom: Very nice. Jack: Could you give us some suggestions about how to improve our service? Tom: Oh. I’m very satisfied with your service. I think it will be better if there are more magazines in the lounge. Jack: Thanks for your suggestions and warm-hearted replay. Tom: It’s my pleasure. Part 3 Practice MaterialA:4S Shop 4S shop is a“ four-in-one” as the core of the automotive franchise mode, including vehicle sales（ Sale）, spare parts（ Spare part）, after-sales service（ Service）, and other feedback（Survey）. Part 3 Practice MaterialB:After-sale Service The customer service section serves as the primary interface between the customer and the repair shop. It conducts technical consultations with the customer and accepts delivery of vehicles coming in for repairs. Following completion of the repairs it returns the vehicle to the customer.