基于Struts的客户关系管理系统毕业论文.doc

PAGE 本科毕业设计(论文) 题目名称： 基于Struts的客户关系管理系统 学 院： 计算机科学技术 PAGE 10 摘 要 本客户关系系统是使用JSP编程语言和SQL Server2005数据库共同来完成的，采用面向对象方法，对客户关系系统进行设计与实现。分析设计了客户关系系统的静态模型和动态模型，完成了系统开发的分析、设计和实现的工作。本客户关系系统通过Web方式完成用户与系统的交互，系统的功能模块具体有客户管理模块、业务信息管理模块、任务信息管理模块。本系统的开发采用现有成熟技术为参照，共享源码为模板，结合本课程网站的实际需求进行分析和功能调整，探讨了利用JSP开发客户关系系统的过程。 本文第1章对开发本系统开发的背景进行了总体的描述，进一步说明客户关系管理系统的必要性。第2章提出了对本系统开发的可行性研究。第3章提出了对本系统开发的需求分析，对各个模块的功能进行了简单的介绍和设计，并对开发本系统进行了系统分析。第4章对整个设计的实现过程做了详细的论述，对每一个功能模块的实现方法都进行了分析归纳，并用重要的编码语言加上说明做了详尽的说明。第5章是对测试过程所使用的各种方法及其步骤进行了具体的描述。 关键词：客户；关系；管理系统；Struts Abstract The customer relationship system is the use of JSP and SQL server2005 database programming language common to complete, object-oriented approach, on the banks customer relationship systems design and implementation. Analysis and design of the bank customer relationship system static and dynamic models, the completion of system development analysis, design and implementation work. The bank customer relationship system is accomplished through the Web user and system interaction, the system function modules have specific customer management module, business information management module, statistical information management module. The development of this system using existing proven technology as a reference, sharing source code as a template, combined with the actual needs on this course site analysis and functional adjustment of the use of JSP Development Bank, the process of customer relationship system. Chapter 1 of this article on the background of the development of the system development is for the overall the need customer relationship management system. Chapter 2 presents the development of the systems feasibility study. Chapter 3 presents the development of the system needs analysis, the function of each module for a simple introduction and design, and development of the system were analyzed systematically. Chapter 4 of the entire design process to achieve a detailed discussion, for e