面向知识管理的运维服务管理系统-技术经济及管理专业毕业论文.docxVIP

Abstract h 也is paper，comprehensive utilization of 町且 and knowledge management thωry and methods，Reference to domestic and 如reign enterprises 由rough the use of knowledge management to improve the experience of business services，to find the most suitable for Ti叫in Broadcasting and TV Co.，ltd. improve the operation and maintenance s町vices，ways and means of operation and maintenance in the building of Tianjin Broadcωting and TV Service Management System be applied. This article describes the sta阳s of operation and maintenance management systems and .腼 shortcomings and the need to solve the problem. 白rrough the Domestic and foreign enterprises application of knowledge management case study，ωunderstand knowledge management to enhance the role of services. In the text also referred to 由e distinction between information and knowledge，analysís of 也e knowledge needed in routine maintenance work， to explore ways of applying knowledge management methods and reference model.Through 也.e understanding of knowl创ge management M 由e operation and maintenance management system for construètion of the 仙11 applic旧ion ofknowledge management ，knowledge management in order ωtie in with the application in the system，由rough business process analysis，operation and maintenance sector organizations have been adjusted. In order ωmake knowledge more e制ily gen即ate and sωre on the existing work， processes have been changed. Completed applicatíon in 也e system for some time，也e system just on-line problems and difficulties of analysis and to develop appropri创e solutions.，After application of 也e system，an assessment of the effects，由rough the knowledge management application in the systemωimprove 伽e employees to determine fault and probl倒-solving ability，so 由at experienced staff are more wil1ing to share 阳 似 experience of problem solving 由rough 也.e sys阳m can automatica11y generate If maintenance work statistical r叩orts，it is ben巾í