新视野商务英语视听说(第二版)第8单元听力原文.docVIP

--- --- Unit 8 Receiving Visitors Listening Practice Task 2-1 A receptionist in a small firm may have to use a computer, operate a switchboard, and perform other clerical duties, in addition to receiving visitors. In a large firm a receptionist can concentrate on welcoming and looking after visitors. A visitor to a large firm should make an appointment, because executives are often very busy and do not have much time for visitors. Executives and secretaries should notify the receptionist in advance about important appointments, and about the movements of executives, especially when they are out of the building on business. Executives often ask receptionists to make travel arrangements for them, such as booking hotel rooms and airline tickets. Task 2-2 There is a certain procedure for receiving visitors. A receptionist should find out if the visitor has an appointment or not. If the visitor is an important client, the executive or his secretary will come down to the reception area to greet the visitor. Sometimes the receptionist or another secretary escorts, or accompanies, the visitor to the executive ’s office. Using the visitor ’s name when he arrives is a friendly gesture and gives the visitor a good impression of the firm. The receptionist announces the visitor ’s name, title and position, and introduces the executive to him. When a visitor ’s request for a meeting cannot be satisfied, the receptionist should apologise and make some suggestions for an alternative time. If a meeting is impossible, the receptionist should express regret and explain why, with tact, so that the visitor ’s feelings are not hurt. A receptionist should keep a register which includes dates, times, names and the firm the visitor works for. A receptionist can then refer to this if there is a request for information. Video 1 (R for receptionist; S for secretary; V for visitor) R: Good morning. May I help you? V: Yes,I d’like to see Mr. Hansen, the president. R: Do you have an appointment