试论秘书接待工作的语言技巧.docVIP

苏州经贸职业技术学院 毕业论文 试论秘书接待工作的语言技巧The Secretary of the reception of language skills 学生姓名： 王红洋 专 业：涉外文秘 系 别： 旅游系 班 级：10 文秘 31 指导老师： 韩克善中文摘要 在秘书行业中，接待工作是秘书的一项重要工作。接待水平高低将直接影响到公众对对社会组织的信任和社会组织在公众心目中的形象和信誉。秘书接待工作是沟通内部上下的“桥梁”，是联系外部的“窗口”，它要求秘书人员具有良好的个人素质和过硬的接待语言技巧，要求接待人员在工作中要切实讲究语言艺术。本文将从接待语言的重要性、接待语言的误区、接待工作的语言技巧、三方面举例阐述秘书的角色，主要引出语言对秘书接待工作的重要性以及如何更好的做好接待工作，提升语言艺术，以接待工作为切入点，着重强调了秘书在接待工作中应具备的语言技巧。关键词 秘书 接待工作 语言技巧AbstractIn the industry .Secretary of reception is an important work .The reception level will directlyaffect the public on the social organization of trust and social organizations in the public imageand reputation. Secretary of the reception is the internal communication bridge is thewindow external links it requires the secretary personnel have good personal qualities andexcellent reception of language skills request reception staff at work should pay attention tolanguage arts. This article from the importance of language language reception reception worklanguage skills three aspects to illustrate the role mainly from language to the Secretary of thereception the importance as well as how to do better reception work enhance the art of languageto the reception of the work as the starting point emphasizes the Secretary of the reception workshould with the language skillsKey WordsSecretary reception work language skills 目 录前言 ┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉11 语言对秘书接待工作的重要性 ┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉21.1 秘书接待工作语言的含义┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉ 21.2 善说对秘书工作的作用和意义 ┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉22 秘书接待工作语言的误区 ┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉22.1 接待普通客人的语言误区 ┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉22.2 接待重要客人的语言误区 ┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉22.3 接待不速之客的语言误区 ┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉33 秘书接待工作的语言技巧 ┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉33.1 接待来访者的语言技巧 ┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉33.1.1 主动接待，文明用语 ┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉33.1.2 察言观色，因人施话 ┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉43.1.3 言当其时，表态适宜 ┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉43.2 接待参观者的语言技巧 ┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉53.2.1 先看后讲 ┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉63.2.2 看讲结合 ┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉63.3 接待投诉者的语言技巧 ┉┉