临床医务人员工作满意度调查分析-工商管理专业论文.docxVIP

Investigation and Analysis of the Clinical Staff Job Satisfaction A Dissertation Submitted for the Degree of Master Candidate：Wang Xuejun Supervisor：Prof. Chen Yinshe Chang’ an University, Xi’an, China 摘要 摘 要 医院作为医疗服务的提供者，其主要目的是要满足人民日益增长的医疗、预 防、康复和保健的需求。临床医务人员是医院的首要资源，在整个医疗服务过程 中，临床医务人员起着关键性的作用。员工工作满意度也一直是各个学科讨论和 研究的热点之一。医务人员作为医院的员工，其工作满意程度与其医疗服务质量、 效率以及病人的满意程度密切相关，较低的工作满意度将会直接导致较差的医疗 服务质量和医疗效率，影响整个医疗服务系统功能的正常发挥。因此，调查分析 影响医务人员工作满意度的因素对于医院管理者十分必要。鉴于此，本文将对济 南市第三人民医院的临床医务人员的工作满意度进行一次深入的调查和分析。 本文首先对工作满意度的相关文献进行收集和整理，对相关理论进行研究分 析，在此基础上设计调查方案，继而开展调查工作。调查结束后统计问卷数据， 并对统计数据进行处理和分析。最后，针对统计数据的分析结果,提出提高工作 满意度的对策和建议。 关键词：临床医务人员、工作满意度、数据分析、对策建议 I Abstract Abstract Hospital as a medical service provider, whose main purpose is to meet the peoples growing need, such as medical treatment, prevention, rehabilitation and health care. The clinical staff is the primary resource of the hospital, who play a key role in the process of medical services. Employee job satisfaction has been one of the focuses of discussion and research in various disciplines. The clinical staff as employees of the hospital, whose job satisfaction are closely related to quality and efficiency of medical services, and the satisfaction of patients. Lower job satisfaction will make a direct result of the poor quality of medical services and medical efficiency, affect the normal functioning of the entire medical service system. Therefore, it is necessary to investigate and analyze those factors that affect the clinical staff job satisfaction. Thence, this paper will conduct an in-depth investigation and analysis to the clinical staff of Jinan third peoples hospital. Firstly, this paper collected the relevant literatures on job satisfaction, studied and analyzed the related theory. Based on this basis, it designed out the survey program, and then carried out survey work. After the end of the survey, it calculated the survey data, processed and analyzed the survey data. Finally, this paper proposes the relevant sugg