蓝阳公司员工满意度调查与研究-工商管理专业论文.docxVIP

Survey Survey and Research on the Employee Satisfaction of LanYang Company ABSTRACT As market competition is becoming increasingly rapidly，almost all enterprises are aware that customer satisfaction is the premise and guarantee of the business interests for long．Today，a variety of products are gradually maturing．Customer satisfaction will not only come from the product itself,but will be more and more dependent 011 the services of the enterprises．And then how to improve their own services becomes into the topic that many enterprises are studying．But however the idea of service updates and the way of service changes，the carder of it is always unchanged，that is，the enterprise’S own employees．Job Satisfaction is in regard to one’s feelings or state—of-mind regarding the nature of their work．How to improve employee satisfaction，and give better play to their initiative has been to become one of the most important tasks facing the modern enterprise management，particularly in urban public service sectors，such嬲urban transit，tap water，electricity supply，gas， and their service quality are also related to the national economy and the people’S livelihood．Due to the strong government regulation background,planning economy had more influence on themselves than common state—owned enterprises．LanYang Company is a wholly owned subsidiary of China Gas trough Shares transfer of the state—owned enterprises．Serious problems exist in their human resource management， concentrated in a relatively low degree of employee satisfaction．These issues have been seriously hampered the rapid development of enterprises．As urban public infrastructure industry，especially the public enterprises after system reform，in view of the survey and research of the staff satisfaction，which has important practical and strategic significance． An in-depth exploration and research has been made for the employee satisfaction in LanYang Company according to the primary theory and approach of human resource manageme