商业银行客户知识吸收能力分析-管理科学与工程专业论文.docx

哈尔滨工业大学管理学硕士学位论文 哈尔滨工业大学管理学硕士学位论文 II II Abstract 21 century is the age of the knowledge economy, the competition of commercial banks increasing fiercely, the key factors of bank’s competitive advantage, was the traditional institutional networks quantity and deposit scale ,but today is development of customer knowledge, innovation and effective use of degree. In order to cope with the rapidly growing changing environment, commercial banks need to absorb all respects of the knowledge, but only customer knowledge is the source of core competence, because apart from the customer, the bank cant su