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sap解决方法管理器（英文版）新
SAP Solution Manager
-
SAP’s Next Generation
Service Support Portal
Peter Yi
Senior Support Consultant
SAP Asia Pacific
Agenda
SAP Solution ManagerSAP Solution Manager
SAP Solution ManagerSAP Solution Manager
SAP Solution Portfolio Management Approach
SAP Solution Manager as a Service Support Portal
Rollout Information
Mobile SAP Solution Manager
SAP AG 2001,, TAN Wee Liat SAP Solution Manager 2 / 38
SAP Solution Portfolio Management – Objectives
? How to secure the technical installation and
?
operation of mySAP solutions?
? How to ensure successful technical implementation
?
and operation of core business processes?
? How can we close the gap between customers
?
ITdepartment and customers business units
to ensure best core business controlling?
? How can SAP ensure the continuous improvement
?
of our customers business?
? How can SAP ensure the best SAP Support
?
for our customers in case of problems?
SAP AG 2001,, TAN Wee Liat SAP Solution Manager 3 / 38
© SAP Labs, Inc. SAP TechEd 2001 November 6-9, 2001 (IMPL03) 3
SAP Solution Portfolio Management – Reasons
Core Business Process and Solution Landscape
Typical System Landscape to be Implemented
Customer
Supply Warehouse
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