质量管理大师培训课件.ppt

第三节 质量管理大师 沃尔特A·休哈特 Walter A. Shewhart Statistician at Bell Laboratories Developed statistical control process methods to distinguish between random and nonrandom variation in industrial processes to keep processes under control. Developed the “plan-do-check-act” (PDCA) cycle that emphasizes the need for continuous improvement. Strongly influenced Deming and Juran. Shewhart’s Plan-Do-Check-Act (PDCA) Cycle Exhibit 6.2 Source: Mary Walton, Deming Management at Work (New York: Perigree Books, 1991), p. 22. W·爱德华·戴明 戴明博士于1900年10月4日生于美国爱荷华州(Sioux City, IA)， 戴明父亲经营农场但收入不多，少时的Deming家算是贫穷，因此他在少年时代可说是