商务英语 外贸函电 申诉和索赔课件.pptVIP

10. specify v. to state explicitly or in detail 明确说明或详明指明 e.g. 我们提醒你方,824号合同中规定用即期信用证付款? We refer you to Contract No. 824 which specified payment by sight L/C. n. specification 说明,规定,规格 e.g. 我们在信用证规定了成交的条件条款。 We specify in the L/C the terms and conditions concluded. 。 Lesson 18 Claim 索赔 TEXT Arm yourself TEXT Arm yourself Main points Main points Make yourself skilled Make yourself skilled 。 3. Main points Specimen 1 a. Arrival of goods and short delivery foundb. Survey and report c. Claim for losses d. Expectation of early settlement Specimen 2a. receipt of claimb. regret for the claim and explanation of the problem c. settlement d. expectation of future business 。 Chinese Version 信件一 敬启者: 兹提及第564号销售合约下的200公吨白水泥，我们于五月十七日传真告知，货物已于四月二十日运抵本公司。 检查货物时，发现有180袋破损，估计损失9000公斤白水泥。其后安排进行检验，有关报告与估计的损失相符。该报告指出此次损失是由于包装袋不合标准引致，故应由贵公司负责。 现按照报告结果向贵公司索偿：　 损失白水泥 180英镑　 检验费 50英镑 合计 230英镑 随函附上第TS6478号检验报告，烦请早日解决赔偿事宜。 谨上 。 信件二 敬启者: 五月二十日就缺少9000公斤白水泥提出索赔的来函收悉。 对此次事件，本公司感到非常遗憾。经与货仓负责人商讨后，发现错失是由于员工疏忽，未有按合同要求以五层纸袋包装该批货物而引致。为与你方保持长期贸易关系，谨随函敬附230镑支票壹张，赔偿贵公司损失。 本公司希望此次事件不会影响贵我双方日后的合作。  谨上 。 Lesson 18 Claim 索赔 TEXT Arm yourself TEXT Arm yourself Main points Main points Make yourself skilled Make yourself skilled 。 4. Make Yourself Skilled I. Basic Training 1.Fill in the blanks with proper forms of the given words: short 1) The shipment is _________ of 1,540lbs. 2) The total _________amounts to 1,540lbs. 3) The goods are _________ -delivered by 1,540lbs. 4) We lodge a claim against you for a _________ delivery of 1,540lbs. short shortage