民航服务空乘外文文献翻译最新译文.docVIP

================精选公文范文，管理类，工作总结类，工作计划类文档，欢迎阅读下载============== 精选公文范文，管理类，工作总结类，工作计划类文档，感谢阅读下载 ~ PAGE 1 ~ 民航服务空乘外文文献翻译最新译文 　　　　　　文献出处：Markus G. The language communication of civil aviation flight attendants service [J]. The TQM Journal, 2016, 5(2): 17-26. 原文 　　The language communication of civil aviation flight attendants service 　　Markus G. 　　Abstract 　　In this paper, the linguistics, communication and the combination of civil aviation service psychology, from the oral communication, nonverbal communication, the use of bilingual intercultural communication, and the principle of language communication and so on research of civil aviation services, highlighting the role of language in the service, emphasis on a variety of integrated use of the way of language communication, by raising the level of language communication, to improve the quality of the civil aviation services, establish a good corporate image. 　　Keywords: Language communication; Civil aviation services; Communicative principle; Flight attendants 1 Introduction 　　With the development of civil aviation services, air passenger as a social profession, work in the long-term practice has formed its own common language - cabin service term. Service in the process of language use, both reflect the level of service staff personal, and represent the spirit airlines, and even affect the development of the whole civil aviation. The success or failure of language communication, so to speak, the success or failure of a direct impact on the cabin service. 　　2 The use of oral communication 　　In the process of the cabin services, cabin crew language expression must not powerful and unconstrained style, want to say what you like, must according to the specific requirements of the civil aviation services and special rules. Its basic principle is: talk gently, clear; Language is concise, popular and lively; Smooth tone kind; Statement is