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Starwood CaresABC关爱 Spirit of Service Excellence 优质服务精神 Starwood CaresABC关爱 我们服务文化的“核心” The “Core” of our Service Culture 树干 Tree Trunk 其它所有一切的基础 The basis for everything else Starwood Cares - GoalsABC关爱-目标 提供工具和培训以确保对客人持续一贯和关爱的服务。 Provide tools training to deliver warm, consistent and caring service to our guests. Starwood Cares - GoalsABC关爱-目标 不断提高客人满意程度 Continuously Improve Guest Satisfaction Starwood Cares - GoalsABC关爱-目标 不断提高同事满意程度 Continuously Improve Associate Satisfaction Key Focus 焦点 Outstanding Care for our Business