酒店各部门秘书电话礼仪专业培训资料.pptVIP

Department secretary training ;电话礼仪 Telephone Courtesy ;Telephone Answering Standard 电话接听原则 Transfer the phone 转接电话 Leave Message 留言 Make the telephone call 如何拨打电话 Never Vs. Always 永远不要 Vs 永远都要 ;Apply the standards back at work 在工作中运用电话接听原则 Can use professional skill to transfer the call 礼貌地转接电话 Leaving message skill 留言技巧 ;Answer the phone within 3 rings 在电话响三声以内必须接听。 1， 2, 3…… ;Telephone Answering Standard 接听电话基本原则 ;? Mention your name( this is MARY speaking) 报您的名字（例如：这是玛丽） ? Be of assistance (How may I h