管理商新议基础知识.pptVIP

Management Communication Introduction Communication Strategy Effective Listening Making Presentations Negotiating Interviewing Running Meetings Writing Grading Class Participation 20% Oral Presentation 10% Cases Analysis and Presentation 30% Individual Assignment 40% Part 1 Introduction ☆ 第一节 管理沟通的内涵和要素 ☆ 第二节 沟通的类型 ☆ 第三节 管理模式与沟通 Discussion(1)：Background 你是一位宇航员，与另外几位宇航员驾驶一太空船飞向月球，原计划去与已经降落月球、作为基地的太空母船会合。然而，因机械故障，你们的太空船只能迫降在距离太空母船200英里之外的月球表面。降落时许多设备受到损坏，而为了生存你们必须充分利用未受损坏的装备自行到达太空母船。下面列出了15样未受损坏的物资和装备，请依据其重要性分别标出1-15，以供你们出发时酌其重要性决定取舍（比如，你们的体力只能带13件，就只好放弃另外两件）。 Discussion(1)：Background Discussion(1)：Group Communication After finishing self-judgement, your group uses informative or persuasive communication so as to get access to the common decision. The turn of 15 things should try to get everyone’s agreement. Attentions: --No matter informative, or persuasive communication, logic is the fundamental; --Don’t change your idea only to avoid the conflict; --Don’t make decision only to abide by “the minority and the majority” rule Discussion(1)： Discussion(2)： Self-assessment ¨?What key techniques, you think, decide the success of your career? ¨?What are your communication barriers in your job? ¨?What are the most effective approaches to improve your communication skills? ¨ What do you wish to learn much more in this course? Significance of MC Co-ordination requires communication. what is an organization? Firstly, it consists of a number of people. Secondly, it involves interdependence. Communicative capability heavily influences your career development to some extent. Harold Koontz (哈罗德·孔茨)：“管理就是设计和保持一种良好环境，使人在群体里高效率地完成既定目标。” Henri Foyol (亨利·法约尔): planning计划, organizing组织, coordinating协调, commanding领导, controlling控制 Henry Mintzberg (亨利·明兹伯格): “Verbal and written contacts are the manager’s work.” “Managers must be able to communicate easily and efficiently.” 约翰·奈斯比特：“未来竞争将