哈尔滨市社区机构员工满意度及影响因素研究.docxVIP

哈尔滨市社区机构员工满意度及影响因 素研究 李和伟 王晶 刘师嘉 孙莹 黑龙江中医药大学 摘要： 目的了解哈尔滨市社区卫生服务屮心从业人员的工作满意度现状及其主要影响 因素，为社区卫生服务管理提供参考依据。方法以信度和效度均较高的问卷为 基础版本设计调查问卷，对哈尔滨市的14家社区卫生服务中心全体从业人员进 行工作满意度自填式问卷调查。主要采用频数、构成比等进行资料描述，最后采 用x2检验对当地居民去社区就诊意愿情况进行分析，分析其主要影响因素。结 果从工作满意度的8项条目分析，薪酬待遇的得分最低，其均值为2. 76分，其 次得分由低到高分别是工作压力、工作挑战性、激励制度、仪器设备、工作条件、 H常工作以及人际关系。不同的工作满意度构成存在人口学差界:学历以及职业 类型因素对工作满意度的各个条目影响不大;性别、年龄、婚姻状况、职称和月 收入等因素对于人际关系、工作挑战、工作条件、仪器设备、薪酬待遇、工作压 力以及激励制度方面的满意度有影响。结论应该将员工的个体差异与工作满意 度结合起来，建立合理的绩效考核制度以及员工晋升制度，重视员工间的合作， 形成有效的组织文化。 关键词： 社区卫生服务屮心;员工;满意度;影响因素; 作者简介：李和伟（1968-）,男，黑龙江鸡西人，硕士，教授，主要研究方向: 卫生管理统计 收稿日期:2016-03-09 Study of Harbin community satisfaction and its influencing factors LI He-wei WANG Ting LIU Shi-jia SUN Ying Heilongjiang University of Chinese Medicine; Abstract： Objective To understand the status of the job satisfaction of employees and the main factors of community and provide reference for the community health service management. Methods All employees of 14 community health service centers in Harbin were surveyed by questionnaire which designed based on with high reliability and validity questionnaire. Frequency and composition ratio were used to describe the data. Chi-square test was used to analyze the effeet of diffcrcnt demographic factors on job satisfaction. Results Through analyzing the 8 dimensions of job satisfaction, remuneration had the lowest score, means of 2. 76 points. Secondly, scores from low to high followed by pressure at work, challenging work, incentive systems, instruments, working conditions, work routines and relationships. Diffcrcnt job satisfaction prosencc differences between populations: education and occupational factors had little impact on job satisfaction. Gender, age, marital status, job title, monthly income and other factors had impact on job satisfaction of relationships, work chai 1 enges, working conditions, instruments, remuneration, work pressure and inccntivc regime. Conclusion The satisfaction of community employees needs to be improved, community he