酒店管理会所__酒店喜来登导师培训.pdf

Cheryl Gould gouldc@infopeople.org Spring 2003 2011/11/15 1 Purpose of Training Qualities of a good trainer Needs Assessment and Objectives Designing Developing Training Materials Delivery 2011/11/15 2 Your training goals should support the goals of your organization overall purpose(s) long range visions broad 2011/11/15 3 Skills  how to  steps Knowledge  critical thinking  decision making Attitudes  ethics/values  behavior 2011/11/15 4 Subject matter expertise Design  instructional design  apply learning principles Material production  graphics, layout, media creation  computer experience Presentation  voice, personality, technical expertise 2011/11/15 5 Self-confidence Ability to listen Sense of humor Awareness of Communication environment theatrical skills Ability to build Flexibility bridges—relate old Patience to new Cool head warm Organizational skills heart Desire to learn 2011/11/15 6 Facilitatoror Expert Real-Life or Theoretical Active or Passive You do it or Watch Me What would or Here’s how to use it. you do? 2011/11/1