商贸英语会话第二版课件许进 ISBN9787566306111 PPTUnit 1 II Telephone.pptVIP

Learning Objectives understand telephone etiquette comprehend and use basic vocabulary and expressions used in telephone conversation Important Difficult Points telephone etiquette expressions and patterns used in a telephone conversation Teaching Procedures Warming-up Practice 1)How many ways can a potential customer contact you? What are they? 2)What about their advantages and disadvantages respectively? Cursory revision What would you say in the following situations? Presentation Comprehension Listen to the example of receiving a business phone, try to fill in the bla