酒店房务英语课件韩东红 ISBN9787566301130 PPTModule 9.pptVIP

《 酒店房务英语》 Module Nine Checking Out leading-in Situational dialogues Pattern Drills Role play Policies and Procedure Methods of Payment Reading— Top Hotels in the World(III) Module Nine Leading-in The check-out procedure is important ■ During check-out, the front office staff should determine whether the guest was satisfied with the stay and encourage the guest to return to the hotel. ■ The guest should settle his bill when checking out. ■ The cashier should remind the guest to return his room key to the reception before he leaves the hotel. Dialogue 1Foreign Exchange Service ● Hotel offers the foreign exchange service.● According to that day’s exchange rate to exchange● remind guest of his exchange memo Dialogue 2Accepting Credit Cards ● Credit card is popular in checking-out and cashier should keep a print of the card Situational dialogues Dialogue 3The Guest Pays His Bill ●Sometimes there is mistake--overchargingDialogue 4 Checking Out ●When checking out a guest, it is necessary to note down and take immediate action on complaints that the guest may have. The following pattern drills should be recited by the students●I’d like to change these U.S. dollars into RMB. ●It comes to RMB￥1600 at today’s exchange rate. ●How do you like to pay your bill? In cash, with checks or by credit cards? ● What kind of credit card do you have? ● I’m sorry, we don’t accept personnel checks.●We only accept credit cards and RMB.   Pattern drills Using the above dialogues as a model, try to create a new dialogue with your partner.A: Evens Charles is going to check out this morning. He goes to the cashier. The cashier asks him if he has had any service this morning and which kind of payment he would like to choose. Mr. Charles chooses to pay by Master Card.B: John Smith is checking his bill. He finds there is something wrong with the bill. He never used the mini bar. He asks the cashier to check the number again. After