酒店房务英语课件韩东红 ISBN9787566301130 PPTModule 13.pptVIP

《 酒店房务英语》 Module Thirteen Cleaning Public Areas leading-in Situational dialogues Pattern Drills Role play Policies and Procedure of Hotel PAS Reading— Top Hotels in the World (V) Module Thirteen Leading-in the duties of the Public Area Supervisor and public area cleaners include ■ the cleanliness, maintenance and the aesthetic upkeep of all the public areas ■ the public areas are banquet halls, gardens, lobbies, restaurants, etc. Dialogue 1Cleaning Public Area ●Public Area Supervisor should know the special events in the hotel which need attention● Public Area Supervisor must be able to lead and motivate a large brigade that has to sometimes work under difficult circumstancesDialogue 2Cleaning Conference Rooms ● Public Area Supervisor should take the attendance of his crew and ascertain the resources available to him help the group guests check in ● Public Area Supervisor should allot cleaning areas and what has to be accomplished in each.  Situational dialogues The following pattern drills should be recited by the students● Please check the schedule. The conference room needs periodic cleaning. ● I’m going to strip, seal, polish and buff the marble floor. ● I’ll dust control mop the lobby. ● Don’t forget to arrange the flowers. ● Remember to report the damaged fittings.● Just make sure that you take care of everything.● Just make sure that you take care of everything.   Pattern drills Using the above dialogues as a model, try to create a new dialogue with your partner.The public areas have been improperly cleaned. Complaints from the guests are got to Public Area Supervisor, he is supervising his staff. Role play Basic Requirements: 1. Have enough parking lot.2. There are enough car parks. Have sufficient high-quality guest-use lifts in buildings that have more than 3 floors. The lift room is decorated graceful and furnished with service lift. 3. Have public phones, furnished with local call notebook.4. Ev