邮轮实用英语课件PPT杨杰 9787 81134 806 4 chapter3C3 L1 Positions in Hotel Department.pptVIP

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邮轮实用英语课件PPT杨杰 9787 81134 806 4 chapter3C3 L1 Positions in Hotel Department.ppt

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《邮轮实用英语》 Chapter 3 Lesson 1 Positions in Hotel Department Captain Deck (Chief Officer) Engine (Chief Engineer) Hotel (Hotel Director) Medical (Chief Doctor) Shipboard Organization Senior officers Hotel Director Chief Purser Casino Manager Director of Services Adminis - trative Director Cruise Director Tour Manager Crew Office Shipboard Organization Hotel Section Shipboard Organization Chief Purser Assistant Purser Deputy Purser Crew Purser Purser Junior Purser The purser staff perform the duties the front desk in a hotel lobby performs. The purser staff are considered officers and must report to the chief purser. Deputy and assistant pursers aid the chief purser and may be assigned to specific jobs, including the direct operation of the front desk where they handle accommodation problems, complaints, changing currency, selling postage, mailing correspondence, handling safe deposit boxes, and keeping track of the passenger’s statement of onboard charges. The crew purser handles the administration of the crew, including sign- on and sign- off, cabin assignments, and crew identification cards. If a crewmember is disembarking because of illness or is at the end of his or her contract, then special paperwork must be completed for that employee. In addition to their administrative duties the purser staff handle passengers complaints, room exchanges, act as a liaison（联络）between the passengers and crew. Requirement: The purser must maintain an excellent rapport with the various port authority personnel to help speed up the clearance in each port. Pursers The purser is trained in immigration and customs laws and is responsible for all the documents and papers needed for traveling. They also establish and manage passengers accounts, overall revenue accumulated(累积) on board. All financial matters are dealt with by the purser staff. The Purser’s office spends a great deal of time with immigration and customs issues, completing port papers for clearance（结关）. Until