供应链管理之客户服务管理(英文版).pptVIP

Elements of Customer Service Methods of Establishing a Customer Service Strategy Determining channel service levels based on knowledge of consumer reactions to stockouts Analyzing cost/revenue trade-offs Using ABC analysis of customer service Conducting a customer service audit Model of Consumer Reaction to a Repeated Stockout Relationship Between Customer Service and Inventory Investment Overall Importance Compared To Selected Performance Of Major Manufacturers Evaluated By Dealers Internal Audit Questions cont. How are these measures derived from corporate information flows and the orde