人力资源：五星级外资酒店主要部门培训活动纲要.docVIP

Method 培训方式 Training Steps 培训步骤 Time 时间 Printed Date: DATE \@ MM/dd/yyyy 06/25/2011 Page PAGE 36 of NUMPAGES 1 Printed Date: DATE \@ MM/dd/yyyy 06/25/2011 Page PAGE 1 of NUMPAGES 1 SHERATON SHENYANG LIDO HOTEL 沈阳丽都喜来登饭店 TRAINING ACTIVITY OUTLINE 培训活动纲要 Task: Account Management 任务: 客户管理 Code序号: OH-SM-RM-A002 Objectives：At the end of this session, each trainee will be qualify his / her accounts In terms of account base. 目的: 课程结束后每个学员都将能够独立管理自己的客户。 Standard: Ensure the most account and their i