IBM Netcool OSS 服务保障方案市场简报课件.ppt

IBM Service Management ? 2008 IBM Corporation * IBM Service Management ? 2008 IBM Corporation IBM Netcool OSS 服务保障方案市场简报 IBM 服务保障方案在eTOM的定位 …this combined with Maximo and Netcool products from IBM and our partnerships extends value across the eTOM framework Customer Relationship Management Service Management Operations Resource Management Operations CUSTOMER Fulfillment Assurance Billing Customer Interface Management Marketing Fulfilment Sales Marketing Fulfillment Order Handling Problem Handling Customer QoS / SLA Management Billing Receivables Service Rating Usage Service Problem Manag