组织级项目组织管理成熟度OPM.ppt

* * Motorola presentation at SPIN 9/5/98 * * Graphs from Bob Rassa (Raytheon) and Mike Phillips (SEI) presentation at SEPG 2001: “Beyond CMMI-SE-SW v1.0” * * Graphs from Bob Rassa (Raytheon) and Mile Phillips (SEI) presentation at SEPG 2001: “Beyond CMMI-SE-SW v1.0” * * * * Appraised at CMMI ML 5 in December 2002 Results met 25+ milestones in a row – schedule / cycle time earned a rating of “Exceptional” in every -applicable category on a formal Contractor Performance Evaluation Survey - customer satisfaction Hours Invested: 124 in Defect Prevention (CAR) - cost of quality Hours saved: 1650 hours (15 hours per defect) ROI: 13:1 * * General Motors Information Systems and Services – integrates supplier and GM products General Motors Information Systems and Services – integrates supplier and GM products Boeing, Australia Ltd. – systems development for commercial and aerospace markets 60% reduction in work from Pre-Test and Post-Test Audits * * * QA（Quality Assurance），指为使人们确信某一产品、过程或服务的质量所必须的全部有计划有组织的活动。以军工企业为代表，它把企业一切应该做的事情订立成质量手册，通过程序文件以及一系列的质量表格文件来控制，它的观点是想到的就要写到，写到的就要做到。 也可分三阶段：管理质量活动；管理质量体系；管理质量哲学。 * * * * * * * * 类似对质量管理的误解 * * * * * * * * * * * This from the SEI: All 3 elements important, People most important. A fool with a tool is still a fool, unless he has a rule! KEEP SHORT! Ask class to define PROJECT SUCCESS (on schedule, within budget, meeting customer’s requirements, keeping employees satisfied, growing business) A team of experts with cutting edge tools still need a PROCESS or they are fools with tools. Focus on PEOPLE? No, people on average are as ‘good” as they are trained to be. Working harder is not the answer. Working smarter (through process) is the answer. Focus on TECHNOLOGY? No, too often applied without suitable roadmap. Will not pay off. Must be applied to appropriate process roadmap. Should focus on PROCESS – quality of product depends on quality of process. Worldwide movements on quality processes (i.e., ISO) * 卡内基. 梅隆大学SEI（软件