6sigma的基本术语及定义-英文版.ppt

Six Sigma  By Daniel Wu Ford Lio Ho Motor Company Outline Overview-Four Quality Gurus Historically companies have focused on quality issues for customer satisfaction Prior to six sigma there were four key quality gurus that most companies’ quality programs followed Deming Juran Crosby Taguchi Deming Deming taught: Importance of understanding variation in work processes Role of management in leading for quality Application of statistics Plan-Do-Check-Act Deming’s Contribution to Profitability Juran Juran taught: Breakthrough performance Pareto effect Importance of management principles Quality by design and planning Juran’s Contribution Crosby Crosby taught: Customer requirement is performance standard Quality maturity is a journey Preventive action as basic approach Taguchi Taguchi taught: Cost of poor quality is loss to society as a whole Robust quality is designed for consistent production Design control is more important than production control Taguchi’s Contribution What Are the Limits to Improvement? Challenge in the millennium Question confronting business leaders and managers: It is not: “How do we succeed?” It’s: “How do we stay successfully?” Change Challenge Resistance-the universal reaction to change. Technical resistance Political resistance Organizational resistance Individual resistance Six Sigma? Six Sigma is not a business fad tied to a single method or strategy, but rather a flexible system for improved business leadership and performance. It is not about theory, it’s about action. Six Sigma Focus Delighting the customer through flawless execution Rapid breakthrough improvement Advanced breakthrough tools that work Positive and deep culture change Real financial results that impact the bottom line Six Sigma - Goal Six Sigma - Performance Target A Problem Solving Methodology The Strategy Which Business Function Needs It? The Foundation of the Six Sigma Tools The Role of Six Sigma How Do We Improve Capability The Sources of Six