酒店信息安全培训.ppt

Version 2.0 March 2011 ? 2011 InterContinental Hotels Group Lock your screen when you leave your workstation. 当你离开时，请将电脑的屏幕锁住。 A quick way to lock the screen is to hold down the windows key then press L. 有一种锁屏的快捷方式，同时按下“windows”键和“L”键。 Front desk staff who only access the PMS may log out of the PMS rather than lock the workstation. 对于前台操作PMS的员工，只能是注销PMS账号，而不是锁住电脑。 Next Back Protecting your screen 保护您的屏幕 Version 2.0 March 2011 ? 2011 InterContinental Hotels Group Introduction介绍 Data classification数据分类 Password security密码安全 Malware恶意软件 Email security邮件安全 Safe Internet browsing 安全上网浏览 Internet banking网上银行 Protecting your screen保护你的屏幕 Credit card security信用卡安全 Laptop security笔记本电脑安全 Unexpected calls意外来访 Home computing security 家用电脑的安全 Next Back Agenda 议程 Version 2.0 March 2011 ? 2011 InterContinental Hotels Group Do not write down or store a credit card security number(the three digit number on the back of most cards, or the four digit number on the front of American Express cards). 请不要写下或存放信用卡的安全号码（多数信用卡的背面有3位数,美国运通信用卡是在前面有4位数） For the same reason do not photocopy credit cards or ask for this from guests. 出于同样的原因，不要复印信用卡或询问客人 If a guest send you this information then delete it. 如果客人提供给你这些信息，请删除。 Never send full credit card information through email or instant messenger.决不通过电子邮件或即时消息来发送信用卡的完整信息。 The best way to communicate credit card information is to use the phone or traditional paper based FAX. 最佳的传送信用卡信息还是通过电话或传统纸质的传真。 Next Back Credit card security 信用卡安全 Version 2.0 March 2011 ? 2011 InterContinental Hotels Group Any paper copies of credit card information must be stored securely and shredded when finished with. 一些纸质的信用卡信息的复印件必须存放在安全处，使用完毕后需撕毁。 Never enter credit card details into comment fields in your hotel systems. Systems are designed to protect this information but cannot do this if it is in the wrong place. 请勿将信用卡详细资料输入在PMS的备注栏中，系统是为了保护信息，但是在错误的地方，系统将无法做到。 There are additional awareness materials on Merlin which go into more detail on credit card security. S